Booking Terms and Conditions

The booking terms and conditions (T&C) of DAD Travels (PVT) Ltd are detailed in this document. All bookings with DAD Travels are subject to the below T&C which are governed by Sri Lankan Law and both parties agree to submit to the jurisdiction of the Sri Lankan Court at all times. By making a booking with DAD Travels you are agreeing to those T&C. In the event of a contradiction between the T&C mentioned here on DAD Travels itineraries and travel documents or those posted on the websites of DAD Travels the latter shall prevail.

1. Booking and Payment

All bookings are handled by the DAD Travels team of Travel Advisors/Tour Executives by email, telephone, WhatsApp, or via our websites. Bookings are finalized only upon full payment and receipt of the travelers’ details.
Booking Confirmation, Down payments, and Final Payment.
- DAD Travels will provide the invoice along with bank details. 35 days prior to arrival, the total amount of the package must be paid by bank transfer or credit card (Visa or MasterCard) via our bank’s online payment portal to secure your booking.
- Booking Confirmation document will be sent to you after the payment.
- PLEASE NOTE: Hotel reservation is confirmed only by making an advance payment to the hotel. We can pre-book your hotel in each destination till you make the payment ONLY if we are not in the cancellation period. If the booking is within the cancellation period, we require the full payment to proceed with the reservations.
- There will be no binding contract for your holiday until DAD Travels has received payment.

2. Travel Information

Passports and Visas: All travelers listed on the Participant Information form must be in possession of a valid passport and relevant visas. It is your responsibility to make sure that you have valid travel documentation including but not limited to passports and visas which meet the requirements of immigration and other government authorities at every destination. Please refer to your nearest Sri Lankan Consulate for more information regarding visa requirements. If your itinerary includes travel to any other country besides Sri Lanka, please check on visa requirements for each country that you will visit. All passports require at least 6 months validity. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of the authorities will be your sole responsibility. http://www.eta.gov.lk/slvisa/
Non-Transferable/Non-refundable: Exceptionally and provided you have given sufficient notice to DTPL, you find yourself unable to travel, transfer of your booking to another person and full payment of additional costs arising from that transfer by the client if any will be considered. Generally, it should be noted that all travel documents issued are non-transferable. Such documents may include but are not limited to airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a service provider. Such documents may also be subject to conditions such as but not limited to being non-refundable, non-date-changeable, and subject to cancellation or amendment fees.
Health and Safety Information: HVPL advises you to regularly consult your country of residence’s department of foreign affairs website. Here you will find any information pertaining to safe travel in Sri Lanka and its surrounding countries. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please consult your doctor for more information in that regard.

3. Changes to Bookings Prior to Departure and Cancellation Policy

All changes to bookings will incur charges. These charges can be up to 100% of the cost of the booking regardless of whether your trip has commenced. DAD Travels will return all recoverable costs for cancellations whenever possible.

Cancellation procedure: To cancel your booking with DAD Travels please notify your travel insurance company and DAD Travels in writing explaining the reason for the cancellation. Any cancellation fees will be calculated according to the date of receipt of the written advice of the cancellation of your booking. Please read your travel insurance policy carefully and contact your insurance to find out about the conditions and level of coverage you are entitled to as well as documentation required to obtain full reimbursement of your trip by the insurance. DAD Travels will provide all relevant documents whenever required by your insurance.
Cancellation fees:
- 35 to 21 days prior to arrival: 25% of the Trip value will be retained by DAD Travels
- 20 to 14 Days prior to arrival: 50% of the Trip value will be retained by DAD Travels.
- Less than 14 days prior to arrival: 100% of the Trip value will be retained by DAD Travels.
- No show: 100% of the Trip value will be retained by DAD Travels.
During peak season (December 15th till March 15th and from July 15th till August 15th) cancellation one month before tour start may incur cost of up to 100% of the package. Please notify DAD Travels of any changes regarding your travel plans in writing as early as possible. Most hotels, airlines, and suppliers charge a 100% cancellation fee for changes.
Cancellation fees for partial cancellation (valid for fixed departure group itineraries): If one or more participant registered on the same trip cancel their participation in a tour that will still be maintained for the remaining participants, the cancellation fees mentioned above will be calculated on prorate basis and subject to point 3.1 of the T&C.

4. Insurance & Liability

Travel Insurance: DAD Travels (DTPL) strongly recommends that you subscribe a personal travel insurance policy including repatriation cover for the above-mentioned risks. DTPL does not constitute a substitute for travel insurance. You are required to provide your travel insurance details and mention it in Participant Information form at the time of booking. DTPL also requests that you provide emergency contact details. Please make sure you have a copy of your travel insurance policy with you at all times. You are responsible for lodging any claims to your travel insurance policy (our guides and local staff will assist you if required).
Liability: Under circumstances where liability cannot be excluded, liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort, or otherwise for any injury, damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss, damage, or injury you suffer as a result of terrorism, war (including civil-war), coup, riot, civil disturbance, or any type of criminal act. It is your responsibility to inform yourself about the safety and security situation in the places you are travelling to. DTPL does not accept any liability of whatever nature, whether in contract, tort, or otherwise in the following circumstances:
- Loss or flight tickets or other vouchers or travel documents by the traveler.
- For the acts, omissions, or default, whether negligent or otherwise, of any service provider over whom we have no direct control.
- Invalid or inadequate Travel Insurance, identification, passport, visa, or vaccinations.
- Any loss, damage, or injury you suffer as a result of unforeseeable and insurmountable incidents or events including but not limited to: terrorism, war (including civil-war), coup, riot, civil disturbance, or any type of criminal act, strikes external to DTPL, technical or administrative failures external to DTPL, obstruction of airspace, bankruptcy of a supplier or partner of DTPL, bad weather, natural disaster, delays including delays in postal services in the case of sending replacement plane tickets, passports, etc., breakdowns, loss of luggage or other personal effects, or misconnection of flights or other modes of transport. Any delays or necessary changes to an itinerary due to the above-mentioned causes will be at the expense of the traveler. DTPL will not provide any compensation or refunds in such situations. Possible additional expenses related to any of the situations mentioned above including but not limited to taxes, hotel, car park fees, or replacement and /or reissue of travel documents will remain the responsibility of the traveler.
- DTPL reserves the right to change the dates, schedules, or routes of itineraries or cancel bookings to ensure the safety of the travelers and/or at the injunction of an administrative authority as necessitated by unforeseeable and insurmountable incidents or events as mentioned above. In this case, DTPL will calculate the unused portion of travel and deduct cancellation fees. The remaining amount will be held in credit for future use by the participant. If the credit is not enough to cover any new travel bookings, the difference will be paid by the participant. Your refusal to pay any reasonable adjustments to the price of your itinerary will be regarded as a cancellation of your booking.

5. Privacy

DTPL assures that the personal information provided by its travelers (clients) will be strictly confidential and we will take all reasonable precautions to protect such information reaching any third party. DTPL will not use or disclose its travelers' (clients) personal information for purposes other than those for which it was collected for without the travelers' (clients) explicit consent or as required by law. Customer information is retained for as long as it is necessary to fulfill the purposes for which it was collected.

Exclusions: Confidential Information does not include information that is or becomes generally known by the public through no action by the traveler or anyone else bound by obligations of confidentiality with respect thereto or becomes available from an independent source that is not bound by obligations of confidentiality with respect thereto.

6. Price Revision

The price of your holiday will not be subject to surcharges except in the following cases:

Variations in transportation costs
Exchange rates fluctuation
Government tax and entry ticket increase

DTPL will absorb any increase equal to up to 2% of your holiday price without price modification or surcharge for the client. If the increase exceeds 2%, a surcharge will be applied to your holiday package and a revised invoice will be sent to you. You may decide to cancel your booking within 14 days of the date of receipt of the revised Invoice and obtain a refund in accordance with section 3.1 of the T&C.

7. International Flights Details

Sometimes at the time of creating and quoting your travel itinerary we do not know the exact details of your international flights. If you fail to provide your flight details and agree to the itinerary, the subsequent changes which will be required will be at your full expense.

8. Agent

DTPL acts as a travel agent only and is a mere intermediary between you and the service providers. We sell various travel-related products on behalf of numerous transport and accommodation service providers such as airlines, coach/rail, and cruise line operators. We have no responsibility for these services nor do we have authority to make any warranty or representation regarding their standard. All bookings are subject to the T&C and limitations of liability imposed by these service providers. Where a third party or other Tour Operator is used, their Terms and Conditions supersede the ones set out in this contract and the client is bound by those.